Refund policy
Refund & Returns Policy
At LFS 3D Prints, we want you to be happy with your order. Please check the information below before requesting a return or refund.
Standard, Non-Personalised Items
If you purchase a standard, non-personalised item online, you have the right to change your mind and cancel your order.
You must let us know that you wish to cancel within 14 days of receiving your order. Once you have notified us, you then have a further 14 days to return the item.
Returned items should be in their original condition and should only have been handled as much as would reasonably be necessary to inspect them.
Customers are responsible for the cost of returning unwanted items unless the product is faulty, incorrect or not as described.
Where applicable, we will refund the price paid for the item together with the cost of our standard delivery option. Any additional amount paid for an upgraded or express delivery service is not refundable beyond the cost of our standard delivery service.
Refunds will normally be processed within 14 days of receiving the returned goods, or receiving evidence that they have been sent back, where applicable.
Personalised & Custom-Made Items
Many of our products are made specifically for the customer and may include names, wording, colours, designs or other personalised details.
Goods made to your specification or clearly personalised cannot normally be returned or refunded simply because you have changed your mind. This includes products made with customer-supplied names, wording or other custom details.
Please carefully check all spelling, names and personalisation information before submitting your order. We will manufacture personalised products using the information supplied when the order is placed.
If you contact us quickly after ordering and production has not yet started, we may be able to make changes or cancel the order, but this cannot be guaranteed.
This personalised-item exception does not affect your legal rights if the product is faulty, damaged, not as described or we have made an error with your order.
Faulty, Damaged or Incorrect Items
If your item arrives faulty, damaged, incorrect or significantly different from its description, please contact us as soon as reasonably possible.
Please include:
- Your order number
- A description of the problem
- Photographs showing the issue where possible
We will assess the problem and arrange the appropriate remedy, which may include a replacement, repair or refund.
Your statutory rights under the Consumer Rights Act 2015 are not affected by this policy. Goods must be of satisfactory quality, fit for purpose and as described.
3D Printed Products
Our 3D printed products are individually manufactured and may have small layer lines, seams or minor variations associated with the 3D printing process. These are normal characteristics of this manufacturing method and are not necessarily considered faults.
This does not affect your rights where a product is genuinely defective, damaged, unsafe or not as described.
Handmade & Laser-Crafted Products
As many LFS 3D Prints products are individually made, engraved, cut or assembled, minor variations between products may occur.
Colours may also appear slightly different depending on lighting, photography and screen settings.
Returning an Item
Before returning anything, please contact us at:
Email: lfs3dprints@gmail.com
We will provide the appropriate return instructions.
Please do not send products back without contacting us first, as this may delay your refund.
Unless the goods are faulty, incorrect or not as described, the customer is responsible for return postage costs.
We recommend using a tracked postal service when returning goods.
Refunds
Once a return has been received and checked, we will confirm whether the refund has been approved.
Approved refunds will be issued to the original payment method.
Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Sale Items
Sale and discounted items have the same statutory consumer rights as full-price items.
Contact Us
If you have any questions about a return, refund or personalised order, please contact:
LFS 3D Prints
Email: lfs3dprints@gmail.com